Not long ago, the key measure of an IT group’s success was simply on how well it delivered excellence in managing the fundamentals of a data centre. If the systems were running reliably, incidents were managed effectively, finances were in order, and the project portfolio was reasonably healthy, life was good for all.
Times have changed. A CEOs expectation of his or her IT department has grown significantly. Yesterday’s definition of IT service excellence has become today’s service level agreement table stakes. CEOs want their IT department to show more agility and innovation so as to drive down IT costs, create revenue opportunities and support the business in delivering on its strategic priorities. Quality Assurance plays a key role in helping the CIO deliver on today’s IT mandate. You need to ask yourself what you and your team are doing to face the new IT challenges? If you’re not part of the solution, you’re part of the problem.
- Insights on current drivers of an IT group’s mandate
- Thoughts on what makes an effective Quality Assurance team
- How to place Quality Assurance front and centre on the “Project Bus” rather than under it