QAI Conferences Home | QAI Home Page | Federated Chapters

Follow Us:

General Information
Manager's Workshop
Revisit Past TesTreks

TesTrek Presentations

*You can jump ahead to any selection by clicking the DATE or the session TITLE


Heads Up Testers: Striving for Testing Excellence
Tommas Marchese, Fortress Testing Inc.

7:45 - 8:15

We all want to be great testers but how do we increase our knowledge to become the best testers that we can be? A heads up tester looks for every opportunity to take in information in order to expand their testing ability and increase their testing ideas. Are you a heads up tester? Are the testers that you work with or manage heads up testers? In many cases, testers can increase their knowledge even when faced with constrained budgets and with limited time available. In this special early bird session we will explore the qualities of a heads up tester and many of the methods that one might use to become the best tester that they can be when striving for testing excellence. Join Tommas before the keynote panel as he discusses:

  • Looking for every opportunity to take in information to expand testing ability and increase testing ideas.
  • Oracles and models and how they help us become the best testers we can be.
  • One idea can make every difference.

About the Speaker...
Tommas Marchese is a proven leader with over 20 years experience in leadership positions including 12 years in software testing. He is currently the Principal Consultant and Owner of Fortress Testing Inc. as well as the Vice President of the Toronto Association of Systems and Software Quality (TASSQ). Tommas has a reputation for being able to build, mentor and lead strong software testing teams that understand the value of providing effective testing services with a focus on customer needs. He is a firm believer in utilizing collaboration to ensure the key stakeholders are in agreement that the test team is providing the highest level of testing impact for the defined scope within the timelines permitted.


Practical Approach for Testing Metrics Collection and Reporting
Shayne Rinne, Sun Life Financial

Track 1: 9:45 - 10:45

The traditional approach to collecting and reporting test metrics common in organizations is characterized by individual teams and business units managing their metrics in isolation of each other.  Multiple standards, approaches, and collection mechanisms may be used by each team.  These metrics may satisfy individual requirements, but generally fall short of providing a standard, enterprise-wide view across the organization.  This results in increased manual effort to consolidate data into one centralized view.  As organizations increase their integration and collaboration, the need for a standardized approach to managing and reporting metrics grows in importance.  This session will provide attendees with knowledge to help them create a standard, centralized approach to test metrics at the project, program, and testing organization levels.  Shayne will explain:

  • A practical approach for implementing, maintaining, and reporting centralized test metrics.
  • How to use test metrics as a key enabler in forming a Testing Center of Excellence.
  • What test metrics are important and how the focus changes before, during, and post project.

About the Speaker...
Shayne Rinne is a Certified Software Tester and Microsoft Certified Systems Engineer with over 13 years of IT experience.  In his role, as Director Quality Assurance at Sun Life Financial, Shayne is responsible for test automation, metrics, data management, data masking, and mobile testing delivery.  Shayne has spent the last 2 years developing and implementing a test metrics framework and strategy to assist in the management and improvement of testing.

 Back to top

CloudSourcing / CloudBursting: New Testing Paradigms
Ralph Decker, AppLabs

Track 2: 9:45 - 10:45

CloudSourcing and CloudBursting are industry terms for commercially and technically viable alternatives to previously cost prohibitive testing infrastructure and tool dilemmas.  Both provide benefits ranging from reduction in cost of ownership and location independence to nearly limitless resource and new approaches to solving age old testing roadblocks.  But when it comes to security, reliability and manageability, firms become skeptical, turning their backs to the potential benefits.  In this session, Ralph will present approaches to and the value of leveraging the cloud for several different areas and types of testing, functional, compatibility, scalability, and creative ways to use the cloud to simplify performance testing.  Join Ralph to learn:

  • How to use the cloud in a variety of testing areas.
  • Different testing approaches to leveraging the cloud.
  • How cloud testing can increase IT testing capability and decrease testing costs.

About the Speaker...
Ralph Decker is head of the Global Performance Services Technology Practice at AppLabs.  As an experienced IT development, testing, and deployment professional, he has in-depth knowledge of test process review and building test process improvement strategies for large organizations in the public and private sectors.  Ralph is regarded by his peers as a teacher and mentor.  He is a technical thought leader and an accomplished speaker.  Prior to working at AppLabs Ralph worked for KeyLabs, Corel, Novell and WordPerfect in various roles.  Ralph is a graduate of Brigham Young University.

 Back to top

Traceability: Beyond Test Coverage
Jane Connor, Deloitte

Track 3: 9:45 - 10:45

Companies use their technological and software projects as integral parts of the business plan to drive revenue, build reputation, improve their brand recognition, and manage risk.  But, how well can we assess whether the project is really providing a product that will meet the business risk management objective when the streams of project activity do not effectively leverage information such as the original risk research?  Traceability is a tool that links the requirements and the testing streams to communicate the likelihood of project success.  In this presentation Jane will discuss:

  • The importance of leveraging information gathered in the early stages of a project to determine project success.
  • How to link information gathered at different stages of the SDLC to a traceability tool in order to assess risk.
  • How to use the traceability tool in order to communicate measured risk.

About the Speaker...
Jane Connor is currently a Systems Integration Software Testing Consultant in Deloitte's Technology Practice. In this capacity she provides advisory and delivery services to her clients. Currently, Jane works primarily in the financial services sector, however, during her testing career, which spans 15 years; she has worked in various industries including the public sector, ehealth, and telecommunications. Jane possesses a strong knowledge of organizational process fundamentals that has helped her to become a recognized expert in the field.

 Back to top


Getting the Most Out of a Distributed Team
Cindy Glaser,

Track 1: 3:30 - 4:30

Whether working with a test team in Baltimore or a development group in Bangalore, testers are increasingly required to work and interact in a distributed team environment. To the overall organization, this arrangement is seen as a way to bring down the bottom line and take advantage of a 24 hour work schedule, but the reality is facing some unique challenges in terms of coordination, communication and successful completion of projects. This presentation will share best practices, tips and tricks for establishing and cultivating a successful offsite team by identifying specific issues and proven techniques to resolve them.  Join Cindy to learn:

  • How to plan ahead so that distributed teams can hit the ground running with minimal impact to the onshore team.
  • How to manage a distributed team and deal with specific issues relating to offsite workers.
  • How to address communication issues between onsite and offsite workers.
  • How to measure, report, correct, and learn from mistakes.

About the Speaker...
Cindy Glaser has over 14 years of experience in the software testing, quality assurance and product support fields as a manager, test lead and test analyst for major multinational companies.  She specializes in managing distributed and offshore test teams around the globe, retooling QA teams to handle tighter deadlines, and enabling cost containment by implementing a risk-oriented approach.  Cindy has served on the board of the Chicago Quality Assurance Association since 2006.

 Back to top

Mobility Application Testing: Food for Thought
Tracey Clark, Research In Motion

Track 2: 3:30 - 4:30

Today's mobility market is extremely competitive.  Therefore, it is essential that we start to better understand how we approach mobility testing, especially now with the addition of tablets.  What should the testing areas of focus be, does the application work as we planned, and will the application meet the needs of the people using it?  Testing of mobile applications presents unique challenges and tradeoffs that testing professionals will need to consider during the lifecycle of their testing.  In this presentation, Tracey will address:

  • Considerations to take into account for mobility application testing.
  • Hints on what you should be aware of while testing.
  • Understanding the different types of testing involved with mobile devices.

About the Speaker...
Tracey Clark is currently a QA Manager at Research In Motion.  She has worked there for more than 2 years and manages two teams of over 70 resources including both onshore and offshore.  Prior to her current position, Tracey worked at Sun Life for almost 20 years, with ten years of experience in quality assurance and testing activities.  She has provided strategic and tactical direction for QA at both organizations.   Tracey champions quality, leads process improvement initiatives, and manages a large portfolio of programs and projects. She participates regularly in local SQA forums such as SWOSQG and KWSQA.

 Back to top

Test Data Management Solutions
Daven Kruse, Fusion Alliance

Track 3: 3:30 - 4:30

Is your project looking for ways to reduce invalid defects, maintain a consistently clean testing environment, and increase the effectiveness of its development resources? It's all about the data management solution. Through careful implementation of a test data management solution, businesses are seeing a tangible return on investment by reducing the amount of time spent juggling data-related tasks with the normal development and testing effort. Resources become more effective by remediating the costly potential for data related defects and in reducing the time spent to create and refresh valid test data. This activity results in the ability to deliver the software and ultimately the competitive advantage to the end users more quickly.  In this presentation Daven will discuss:

  • A clear definition of test data, the challenges test data presents, and ways to neutralize those challenges.
  • The components of a test data management strategy including considerations to follow when formulating a plan.
  • Test data management measurement and periodic status reporting outlining successes realized and difficulties uncovered.

About the Speaker...
Daven Kruse has eight years of experience in information technology.  She has experience consulting in software testing in a variety of industries including manufacturing, insurance, energy, pharmaceutical, and market research.  Daven strives to help customers realize their needs and communicate those needs into a buildable solution. She enjoys developing test strategies and incorporating continuous improvement techniques to improve test team efficiencies.  Daven has an MBA from the University of Indianapolis.

 Back to top


Light Sabers, Time Machines and Other Automation Heuristics
Adam Goucher, Element 34

Track 1: 9:45-10:45

Once you become familiar with automation you realize there are a number of patterns that frequently occur across projects.  By recognizing the patterns and naming them, it is possible to catalog, discuss, and leverage them across a variety of projects.  Not "'Best Practices," these heuristics can help identify why automation rollouts are unfolding in a certain way and can point to possible pitfalls along the road.  Attend Adam's presentation and leave with:

  • An understanding of how to recognize patterns and use them to analyze projects.
  • A series of named heuristics you can use in your own project performance analysis.

About the Speaker...
Adam Goucher began his career as a tester and is now an automation consultant.   As a core member of the Selenium project, he uses functional automation as the gateway to continuous delivery.  He actively writes two blogs for general testing and automation topics as well as the Selenium project.  He is a co-editor of the testing anthology Beautiful Testing.

 Back to top

Testing to Eliminate Waste and Add Value
Sam Guckenheimer, Microsoft Corporation

Track 2: 9:45-10:45

Since the Great Recession, every organization is striving to achieve Lean. Lean Engineering and Management emphasize the flow of value, reduction of waste, and trustworthy transparency. Testing can be a great enabler, if successful, or a huge impediment and source of unending conflict, if not. As testers, it's important that we be on the right side of the consensus and be the enablers. The alternative is untenable.

  • Understand the key metrics of a Lean organization: Cycle Time and Mean Time to Repair (MTTR)
  • Know how to use appropriate testing to accelerate rather than impede Cycle Time and MTTR
  • Recognize what testing is waste and how to eliminate it
  • Learn how to partner with the greater software delivery team to create trustworthy transparency

About the Speaker...
Sam Guckenheimer is a noted authority on software testing and the author of Software Engineering with Microsoft Visual Studio Team System. He has 25 years of experience as an architect, developer, tester, product manager, project manager, and general manager in the software industry in the United States and Europe. Currently, Sam is the Group Product Planner for Microsoft Visual Studio Team System. He holds five patents on software lifecycle tools. A frequent speaker at industry conferences, Sam has guest lectured at Florida Tech, MIT, Harvard, and Yale. Sam is a Phi Beta Kappa graduate of Harvard University.

 Back to top

A New Look at Integration Testing: Beyond End-to-End Testing
Peter Walen, ACI Worldwide Inc.

Track 3: 9:45-10:45

A computer system rarely performs one task at a time. People using it seldom employ all the system's capabilities in an "end-to-end" manner. Instead, they may access several related functions at a time while others using the same system will be accessing entirely different functions within the application. So, why don't we consider this when we do integration testing? If, instead of end-to-end testing, we plan testing that is not linear in nature, we can more closely emulate the user experience. Thus, we can have confidence in the new or enhanced system with a more life-like, perception centered testing effort. Join Peter and consider a new way to conduct integration testing.

  • Understand new concepts and ideas around full integration testing.
  • Learn to develop test plans and scenarios beyond "end-to-end" testing.
  • Realize the importance of understanding the true business operation of the system.

About the Speaker...
Peter Walen has been in software development for over 25 years. He worked for many years as a programmer before moving into testing and QA. He has held roles in project management and business analysis but always returned to his true passion in the area of software testing. Peter has worked in a variety of industries including insurance and finance, manufacturing, higher education, and retail. Peter is an active member of several testing associations, an active blogger on software testing, and a moderator on

 Back to top


Achieve Quality Results through a Defined Testing Process
Dalim Khandaker and Tony Fok, NTT DATA Vertex

Track 1: 3:30 - 4:30

The demand for software is increasing at a rapid pace with no end in sight. This growth has spawned a dramatic increase in globally distributed software development activity, which in turn, has sharpened the focus on using a defined software testing process for building software. Without a defined process, testing is unmanaged and unprocessed causing results to be half haphazard, uncontrollable, and poor quality. Additionally many enterprise software solutions have complicated software installation procedures which can cause erroneous installation and eventually cause software failures if the process is not well defined. In complex software projects, testing experience plays a valuable role in intuition-based error detection, which should also be part of a defined software testing process. Some enterprises expect quality results but do not see the connection between quality and defined processes. Join Dalim and Tony as they present:

  • How to educate software stakeholders and management on the value of implementing a defined software testing process.
  • How to streamline the software installation process through a well managed repository of common errors for troubleshooting configuration issues.
  • How to use experience-based testing and error detection within the testing process.

About the Speakers...
Dalim Khandaker recently joined NTT DATA Vertex as a VP, Quality Assurance and Testing Practice. He is a proven leader and technology manager with more then 30 years experience in industry sectors like Banking, Manufacturing, Insurance, Telecommunication, and Information Technology Consulting. Before joining NTT DATA Vertex, he spent 12 years in CGI, where he held multiple leadership positions in program management, quality assurance, test management, application performance & tuning, application security assurance, and infrastructure system support. Dalim is a frequent speaker at leading industry worldwide conferences and has participated in several technology round table discussions sponsored and organized by eWeek & Computer/IT World. He has professional certifications in IT Service Management (ITIL) and from the QAI Global Institute as a Certified Software Tester (CSTE).

Tony Fok manages the Onsite – Offshore model for NTT DATA Vertex at their client site to develop their prestigious product of Onboard Retailing (Onboard Store Technology) and Merchandising platform. He is working as a Senior QA Lead, with more than 7 years experience in Software Testing and Quality Assurance. He is responsible for delivering quality services and products to the client and increasing the offshore resources with the client. He handles an offshore QA team which is very challenging in context of time zone, query resolution, trouble shooting, implementing software processes and tight deadlines.

 Back to top

Global Agile: An Agile Test Team Success Story
Akemi Micallef and Kevin Griggs, TEKSystems

Track 2: 3:30 - 4:30

“Reduce time to market” was the mandate for this ambitious project to develop a state-of-the-art insurance policy, claims, and business intelligence management system.  The project team quickly realized they had to go agile, but the cost of having all resources in one physical location on U.S. soil proved to be far too high.  Additionally, there was a desire to take advantage of the around-the-clock support capability of global delivery centers.  A global agile team seems counter-intuitive, however, but this presentation will showcase an agile testing success story in a global setting.  Join Akemi as she explains:

  • Considerations for structuring a global agile testing team consisting of onsite, near-shore, and offshore resources,
  • Real-life examples of effective operational workflows based on agile principles,  enhanced to track progress toward “reduced time to market”
  • How to overcome the pitfalls of global project delivery including standard tasks, RASCI, work hours, and holiday coverage.
  • How to control “handoff” between multi-location resources and the metrics used to track progress toward “reduced time to market”

About the Speakers...
Akemi Micallef manages the QA practice of 70 resources for TEKsystems’ Montreal Solution Center. As the solution delivery manager, she is responsible for ensuring the quality of QA services provided to her customers and driving R&D and training initiatives to address testing challenges associated with the latest technology trends. Akemi spent the first 10 years of her IT career in the software development division of Compuware. For the last seven years, she has been operating in a consulting or consulting leadership capacity in Montreal’s thriving near-shore market, providing outsourced services to various companies in North America. Akemi holds a CSTE certification. 

Kevin Griggs is Service Management Practice Manager with TEKsystems Global Services, currently based in Atlanta.  Kevin is an expert in IT project management, service management, outsourcing and governance currently responsible for all methodology, best practice capture and service productization for the services arm of TEKsystems Global Services.  He holds PMP, Prince2 Practitioner, ITIL v3 Expert, APMG Change Management Practitioner, and CGEIT certifications. Kevin has been working in IT consulting and services for 19 years.  His past clients include, Limited Brands, Nationwide Insurance, Grange insurance, Eli Lilly and Company, Fifth Third Bank, McKesson, GameStop, Intercontinental Hotel Group, Ally Bank and Time Warner Cable.

 Back to top

SOA Testing: Delivering Quality Applications in a Distributed Environment
Victoria Voinigescu, HP Software

Track 3: 3:30 - 4:30

Services-based delivery of business applications offers organizations significant benefits in customer responsiveness, business agility and development cost reduction. But can the business rely on these complex new SOA apps for mission critical business functions? Application Quality has become a primary driver in the enterprise's success in achieving the promise of SOA. With so many interconnected parts making up applications that can be delivered virtually anywhere, testing no longer becomes a mere matter of finding bugs at the code level or identifying problems with the user interface. Software quality processes must evolve with the architecture to thoroughly test a business process and maintain context across the entire workflow. Join Victoria to learn the three core capabilities for delivering quality SOA applications:

  • Testing a business workflow across every heterogeneous technology.
  • Involving the development, quality and business team in quality.
  • Returning business value and efficiencies from the testing process.

About the Speakers...
Victoria Voinigescu is the Product Manager HP Application Lifecycle Manager (ALM) responsible for SOA Systinet. She joined HP seven years ago as a senior QA manager and has 20 years of development experience in a variety of industries, including Telcom, Identity Management and Project Portfolio Management. She is a home-grown Canadian and just recently relocated to the San Francisco Bay area.

 Back to top

QAI Global Institute - Copyright © 2011
Privacy Policy - Terms of Use -